Delete your account

Last updated: 11 April 2026

This page explains how to request deletion of your JumpQ user account and what to expect. It supports transparency and app store requirements (Apple and Google expect a clear URL describing account deletion).

Product note: Self-serve account deletion inside the mobile apps may not be available yet. Until it ships, use the email process below. This page will be updated when in-app deletion is available.

Who this applies to

  • Consumer app users (diners) with a JumpQ account.
  • Vendor app users (stall operators) with a JumpQ account, unless your contract specifies a different closure process.

How to request deletion

Option A — Email (current)

  1. Send an email from the address associated with your JumpQ account to support@jumpq.aurorasoft.sg.
  2. Use the subject line: JumpQ account deletion.
  3. Include:
    • The app you use (consumer or vendor).
    • Your registered phone number or email (whichever you used to sign in).
    • A brief confirmation that you want your account and associated personal data deleted, subject to legal retention exceptions below.

We may ask for a short verification step to protect your account from unauthorised deletion requests.

Option B — In the app (when available)

When released, you may find Settings → Account → Delete account (exact path may vary by app version). This section will be updated with step-by-step instructions.

What we delete

After verification, we will delete or anonymise personal data tied to your account where we no longer need it for:

  • Providing the Services,
  • Legal, regulatory, tax, or accounting obligations,
  • Dispute resolution or enforcement of our terms.

Some information may be retained in aggregated or de-identified form that cannot reasonably identify you.

What may be retained

Depending on applicable law and our processors’ requirements, we may need to retain certain records for a limited time, including:

  • Payment and invoice records required by tax or financial regulations (often via our payment processor).
  • Security and fraud-prevention logs.
  • Backups that roll off on a technical schedule.

Third-party accounts

If you signed in with a third-party identity provider, revoking access in that provider’s settings may not delete data we already hold. Use the email process above for a complete JumpQ-side request.

Questions

If you need help, contact support@jumpq.aurorasoft.sg.